Refund policy

At Gray Cat Manor Designs, every piece is handcrafted with care and intention. We want you to love your purchase — if something isn't right, we're here to help.

Thank you for supporting handmade. We truly appreciate every order and every customer!

Returns

We accept returns within 14 days of delivery for items in their original, unworn condition. Because our jewelry is handmade to order, we are unable to accept returns on custom or personalized pieces.

Exchanges

We're happy to offer exchanges within 14 days of delivery. Please reach out to us before sending anything back so we can guide you through the process.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 14 days of delivery with a photo of the issue. We'll make it right as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return or Exchange

Email us at graycatmanordesigns@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or for any questions about a return or exchange, you can contact us at graycatmanordesigns@gmail.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at graycatmanordesigns@gmail.com.